Customer Service

Below are the winning entries for the Customer Service Category. Click on the projects and find inspiration on how you can start writing your own project entry!

2016 Winners

Kaizen Approach -Striving for Continual Improvement
by Apollo Speciality Hospital, India

Reducing ALOS - a triumph of teamwork
by Indraprastha Apollo Hospitals, India

2017 Winners

Institutionalizing innovation - A lean six sigma approach to improve customer service in an oncology set-up
by Apollo Speciality Hospital, Teynampet, Chennai, India

SHHH - Silent Hospital Helps Healing
by Indraprastha Apollo Hospitals, New Delhi

Automated Complaints Tracking System - ACTS
by Makati Medical Center, Philippines

See the categories and criteria in order to prepare your projects for submission.

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